1 to provide professional advice: at any time to provide customers with information on products, prices, technology, industry solutions and other aspects of information consulting, consulting ways, including network, telephone, letters, home and other ways;
2 to provide sample services: to create samples for customers and mail;
3 provide investigation reception: customers can make an appointment to visit the exhibition hall, visit the company site visits, the company provides professional reception staff.
Sale service
1 integrity of the fair: no matter the size of the contract amount, regardless of new and old customers, regardless of domestic and foreign customers, we will be honest, fair treatment;2 quality and quantity: the strict implementation of the provisions of the contract, the customer order every equipment, we will strictly abide by the product standards, to carry out multiple quality inspection.
after-sale service
1. Ruibo Jingchuang responsible for customers purchasing the equipment free installation, commissioning and user free training and technical personnel to ensure users can quickly master the operation methods and put into use as soon as possible;2 Rainbow Jingchuang provides one year free warranty products purchased for users, life-long maintenance. Within the warranty period of the equipment and the mechanical failure damage (human factors and resistance factors excluded), by my company is responsible for free free repair, change by the company provided free of charge (consumables except). More than the warranty period, only the maintenance fee charged at cost price;
3 users purchase date, enjoy free upgrade service software;
4. Customer service response time of 8 hours and received repair of telephone users and after-sales engineers within 24 hours have a clear answer or to arrive at the scene of the equipment. Failure is not ruled out, maintenance personnel do not evacuate;
5 rainbow fine record to regularly visit to all customers every year, and to provide technical support services.
service idea
Customer satisfaction, to provide customers with first-class products, first-class quality and first-class service.
Professional: professional team to provide professional services
Enthusiasm: from beginning to end enthusiasm to treat every customer
Fair: regardless of the size of the contract amount, regardless of new and old customers, regardless of domestic and foreign customers are fair treatment
High efficiency: high efficiency, respect the customer every minute
Rigorous: rigorous attitude and style of work
Responsibility: full of responsibility, the customer demand in the first place
Professional: professional team to provide professional services
Enthusiasm: from beginning to end enthusiasm to treat every customer
Fair: regardless of the size of the contract amount, regardless of new and old customers, regardless of domestic and foreign customers are fair treatment
High efficiency: high efficiency, respect the customer every minute
Rigorous: rigorous attitude and style of work
Responsibility: full of responsibility, the customer demand in the first place
